frequently asked questions
frequently asked questions
We’ve done our best to create a website that anticipates and supplies you with the information you need. With that goal in mind, we’ve compiled a list of frequently asked questions below. If you do not find an answer to your question, please contact us. We are happy to answer any questions you may have.
Do you offer a service or sell products?
Both. We partner with you to create a design that works for your space, utilizing thousands of products we can purchase direct from manufacturers. We’re experts on these products. Many of those products are customizable and therefore we specify and order the exact combination of features, modifications and options to create a unique cabinet design for you.
Do I need an appointment?
Yes. We meet with clients by appointment only. Our work is project based. We’re either meeting with a client, working on a client’s design, or visiting a client at the project site. Did you know that we spend 30-50 hours in total on an average size project? Although we may not be meeting with someone in person, we are working hard to meet deadlines on designs like yours. When we take on new projects, they are added into the rotation of the designs we are already working on. After your initial meeting, we’ll have a better sense of the scope of work for your specific project and will be able to give you a better estimate on how long it will take us to complete your design.
You may book your free, no-obligation appointment online by using any Book An Appointment button on our site. You can select the day and time of your choosing from several available slots. We look forward to meeting with you.
How much are Design services?
Our design service is completely free if you purchase your cabinetry from us.
After our initial quote, we charge a design fee of $350, if you would like us to continue to spend hours revising this design to your complete satisfaction. This design fee covers all further design revisions, as well as a visit to your home to take detailed measurements of your space(s).
When you purchase your cabinetry from us within 6 months of the date of your design fee payment, we then credit the design fee amount back to you by deducting it from the final balance you owe on your cabinetry. This means our design service is free for customers that purchase cabinetry from us. It’s as simple as that.
How much are my cabinets going to cost?
Cost is the most common question we get at the start of the our design process. The cost of your cabinets is determined by your selections, materials, options, and design. There are several factors and decisions that go into the process of creating a design that dictates your price. The good news is that you have complete control over all those decisions, and we’ll take the time to explain them to you.
If you’d like to understand in more detail why the design determines your price, then read our blog post on the subject to understand the different factors that go into the cost equation. You may also benefit from reviewing our cost calculators, found in the Budget section of our Resource Library. We’ve included buttons to both below.
What should I bring to my first appointment?
It is helpful if you are prepared with rough measurements, pictures or clippings that inspire you, and photos of your existing space and any issues in your current design that you would like to remedy or change. Spend some time thinking about how you want your new space to function and what your storage needs are. If you’d like to find some inspiration, click on any of the social icons in the lower right-hand corner of this page and visit our Photo Gallery for ideas.
Check out our Resources Library and be sure to download our Project Workbook to be prepared for your appointment and get detailed information and instructions on the questions you may have.
Does the Corner Cabinet install my cabinets?
We are not in the business of installation, but we have close relationships with the best installers in the area, and therefore we can help coordinate your installation with one of our recommended installers. If you select your own contractor, we are also happy to work with them and provide all the installation information necessary to complete your project. Either way it’s a win/win for you. You have complete project control, have transparency to all costs, and we are in your corner to help answer any installation questions in the process.
How do I get a quote?
It’s as simple as 1, 2, 3. Simply fill out our form, we’ll assign it to a designer, and they’ll be in touch to discuss your project.
What is the typical lead time for a project?
Post-pandemic lead times have mainly returned to normal with a few exceptions. Unfortunately, lead times can vary and change as demand fluctuates. This happens because some parts of the supply chain no longer have the same labor pool available as they did pre-pandemic. This is especially true in the transportation sector that delivers products. On our end, we will do our best to set expectations with you throughout the process on the current lead times for the products you order and we will communicate all lead time updates to you as quickly as possible. In return, we ask that you are patient, as we do our best to navigate circumstances that are beyond our control. Thank you.
What forms of payment do you accept?
We accept Cash, but only for the exact amount due. We are unable to make any change as we are not a cash business and no cash is ever kept on premise.
We accept check, and the following major credit cards: MasterCard, Visa, Discover, and American Express.
We also partner with a lender that offers a finance program for those looking to finance some or all of their project expenses. This includes expenses on the entire project that may fall outside the scope of your purchase with Corner Cabinet.
What are your terms and conditions?
Payment and Delivery: A deposit of 50% is due on all orders over $2500. Payment in full is due on all orders less than $2500. These payments are due prior to us placing the order with our vendor. The balance, if any, will be due upon receipt of our invoice, which will occur when the product leaves the vendor’s facility. If your balance due is not received promptly upon request, the delivery date and delivery agent may need to be altered, which will result in a second delivery fee, which will be your responsibility and due prior to rescheduling. Additional storage and shipping fees will also be your responsibility if you are unable to take delivery of your product when delivery agent contacts you to schedule.
All special orders are not returnable and are non-refundable as they are made to order. Stock items may be returned to our vendors, if their policy allows, and will be assessed a restocking fee that is imposed by the vendor, not Corner Cabinet. If the item is returnable, a credit will be issued to you once the product has been received by the vendor in good condition. Be aware that returns will not accept if any product has been installed.
Please check with your designer before ordering any product to get specific details on whether the products you are purchasing are special orders and if not, what the restocking fee may be if you choose to return the product.
What should I do to prepare for my kitchen installation?
It’s helpful if you can set up a temporary “kitchen” to be able to accomplish some kitchen tasks. Stage small appliances in an area, like your coffee maker, toaster oven, microwave and fridge. Planning ahead with the right attitude can make this time much more enjoyable. We recommend a mix of easily prepared/precooked meals, dinner at family and friends’ homes, and fun nights like pizza and game night. Again, the key is to plan ahead and then to adapt to the changes as they come. Watch the video below from Masterbrand Cabinets for more ideas on how you can prepare yourself and your home.
how do I prepare for cabinet delivery & inspection prior to installation?
Be sure to receive and check your entire order for completeness and shipping damage before scheduling install. If there are any missing items or damage, those items will need to be remanufactured and redelivered to you. You do not want to start an install until all the items have arrived in good condition. As soon as you you find any damage or missing items please call us so we can reorder items. once all your items have arrived and have been checked, schedule your install with your contractor. Watch the two videos below from KraftMaid for more helpful tips on both delivery, unboxing and inspection of your cabinets.
How do I replace a broken hinge?
Many hinge manufacturers offer a limited lifetime warranty. This warranty is available to the consumer only. Visit our hinge page to learn how you can identify and replace your broken hinge(s).
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